This position is responsible for providing customers with prompt, courteous, efficient, high quality service in the areas of order fulfillment and problem resolution needs during first point of contact to ensure a positive customer experience.
Supports team concepts and objectives; participates on projects and supports new initiatives-acts as a troubleshooter to identify continuous improvement and process changes.
SCOPE OF POSITION:
Supports U.S. Vision Care customers - must represent company in a professional manner during 100+ daily customer interactions; key member of Customer Resource Center team.
External customers including eye care professionals, regional and mass retail customers: interaction with external sales team and various departments within the company.
Very strong verbal communication skills and telephone personality; written and organizational skills; PC literate, keyboarding skills; able to multitask and work in a fast paced environment; quick learner, self-motivated and has the ability to project a positive attitude; has an interest and takes responsibility to build current skill set and gain knowledge.
Previous customer service experience preferred.