Bausch Health

  • Customer Service Representative I

    Location US-CA-Irvine
    Job ID
    Customer Service
    Pos. Type
    Full Time
  • Overview

    This position is responsible for providing customer satisfaction by responding to inquiries from customers and the Field Sales Team.


    • Create a positive customer experience while responding to inquiries received via telephone, fax and email from customers and Field Sales Team members about product availability, costs, and related information.
    • Process customer and Field Sales Team members’ orders and quotes using the company ERP system.
    • Document and resolve non-regulated complaints related to Customer Service and delivery issues.
    • Maintain and represent excellent product knowledge in order to assist customers with inquiries, order processing and non-regulated complaints.
    • Interact and communicate effectively with Leadership, customers, Field Sales Team members, Product Managers and other B+L Departments to accomplish objectives established by the business and business Leadership.
    • Ability to develop and maintain strong relationships with Leadership, customers and Field Sales Team members, as well as others within B+L.
    • Ability to multi-task while maintaining organization and a strong attention to detail.
    • Must be able to learn, apply, and communicate technical and product information.
    • Support all business aspects in accordance with GAAP, ISO, SOX and FDA standards and requirements.
    • With a continuous improvement outlook, problem-solve to identify process improvements.
    • Other duties as assigned.



    • High School diploma required - AA/Bachelor Degree preferred.
    • Proficient with Word and Excel
    • Problem-solving skills
    • Minimum 2-years Customer Service or comparable experience.
    • Demonstrate excellent organizational skills along with the ability to handle multiple tasks.
    • Excellent verbal and written communication skills required
    • Must be dependable and consistent on attendance
    • Minimum 2-years Customer Service or comparable experience working with customers or in a public environment.



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