Bausch Health

  • Customer Relations Associate I - Implant Cards

    Location US-MO-St Louis
    Job ID
    12204
    Category
    Operations
    Pos. Type
    Full Time
  • Overview

    This position is responsible for processing unbilled implant Purchase Orders, maintenance of Physician information, and helping to identify and resolve problems. 

    As part of the Customer Operations department, this position will also share responsibility for providing superior customer satisfaction by responding to customer or sales representative inquiries for products in the Surgical Division.  

    Responsibilities

    • Provide support for set-up and changes to accounts in customer master database including: working with Customer Service, Sales force and Credit teams.
    • Implant card preparation and maintenance.
    • Maintenance of customer licenses, new and expired.
    • Premium Lens Physician information maintenance.
    • Assist sales force, customer service and the regional team as necessary.
    • Must be able to establish a thorough understanding of our products and communicate information accordingly.
    • Must be able to employ customer service skills to assist the customer and internal Sales representatives in difficult situations.
    • Support all business aspects in accordance with GAAP, ISO, SOX and FDA standards and requirements.
    • Other duties as assigned.

    Qualifications

    Education

    • High School diploma required – Some college preferred

    Skills / Qualifications / Training

    • Proficient with Microsoft Office Suite (Word, Excel, Outlook).
    • Demonstrate excellent organizational skills along with the ability to handle multiple
    • Strong Communication skills required (verbal and written)
    • Must be detail oriented
    • Must be dependable and consistent on attendance

    Experience

    • Minimum 2 years Customer Service experience.
    • Experience working with data within database environments (Microsoft Access preferred).
    • Experience working in a regulated industry such as medical device or healthcare strongly preferred.

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