Bausch Health

  • Customer Relations Associate III - Unbilled Implant Management

    Location US-MO-St Louis
    Job ID
    12296
    Category
    Operations
    Pos. Type
    Full Time
  • Overview

    This position is responsible for providing superior customer satisfaction by promoting surgical order initiatives helping customers choose, based on their business model, the most appropriate ordering process available in the Surgical Division. In addition, the responsibilities include providing alternative business solutions to our customers.

    Responsibilities

    • Review available business solutions with surgical customers with the goal of understanding their business needs and helping to influence the customer decision for adopting the most appropriate Bausch + Lomb ordering options.
    • Implant Card management for the FortifEye CTR
      • Prepare and Scan Cards
      • Data input capturing all needed information required
    • Update and manage Consignment database – customer information
    • Management of Unbilled reports, including Purchase Order (PO) to bill and Cleanup reports
    • Gather and analyze billing and shipping related data to identify and improve on any business initiative (e. Web Ordering, Implant Card initiative, EDI).
    • Work with Accounts Receivable team to gather valid PO’s for unbilled Lenses being auto-billed.
    • Proactively work to setup all consignment customers with standing PO on implant cards.
    • Interact and communicate effectively with customers, sales representatives, product managers and other B+L departments to accomplish objectives established by the business and business leadership, and to resolve complex issues.
    • Must be able to establish and maintain a thorough understanding of our products to assist customers in choosing appropriate
    • Resolve customer issues and ensure that root causes are fixed by recommending corrective measures, such as policy Ensure all customer adjustments meet standard operating procedures.
    • Must be able to employ customer service skills to assist the customer and internal Sales representatives in difficult situations.
    • Support all business aspects in accordance with GAAP, ISO, SOX and FDA standards and requirements
    • Trouble–shoot to identify continuous improvement and process
    • Other duties as assigned

    Qualifications

    Education:  High School diploma required - Associates degree or college courses in accounting preferred

     

    Skills / Qualifications / Training:

    • Proficient in Microsoft suite, including Word, Excel, Outlook and working in Access databases.
    • Strong orientation for detail and ability to build strong customer
    • Demonstrate excellent organizational skills along with the ability to handle multiple
    • Exceptional Communication skills (written and verbal) and strong analytical skills
    • Proven process improvement background preferred.

    Experience:

    • Minimum 5 years Customer Service experience required. Credit and Collections experience highly preferred.
    • Experience with researching and resolving customer
    • Experience working with data within database environments (Microsoft Access preferred).
    • Experience working in a regulated industry such as medical device or healthcare strongly preferred.

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