Bausch Health

  • Customer Relations Associate III - Consignment/Customer Master Management

    Location US-MO-St Louis
    Job ID
    Pos. Type
    Full Time
  • Overview

    This position is responsible for the administration and management of field inventory of company products, including customer interface and consignment transactions and records.


    • Will be assigned and will own a region of the country, with responsibility for:
      • Months on Hand (MOH) management of product
      • Support Field Inventory Audits
      • Inventory management (Transfers and Cycle Counts)
      • Follow up letters to customers
      • Maintenance of all associated reports and records
      • Data review and analysis as assigned for the customers and sales representatives in assigned region
    • Manage contact information for customers with outstanding unbilled implants to secure purchase
    • Collaborate and help organize the efforts of Sales personnel to obtain purchase order numbers for unbilled lenses.
    • Set-up and make changes to accounts in customer master including: working with Customer Service, Sales force and Credit
    • Complete month-end cycle counts and maintain records per schedule
    • Assist Sales force, Customer Service and the regional team with inquiries and analysis related to product consignment as necessary.
    • Support all business aspects in accordance with GAAP, ISO, SOX and FDA standards and requirements
    • Troubleshoot to identify continuous improvement and process
    • Other duties as assigned.


    Education:   High School diploma required - AA/Bachelor’s degree preferred or college courses in accounting


    Skills / Qualifications / Training:

    • Strong orientation for detail and ability to build strong customer
    • Demonstrate excellent organizational skills along with the ability to handle multiple
    • Proficient in Microsoft suite, including Word, Excel, Outlook and Access.
    • Exceptional Communication skills (written and verbal) and strong analytical skills


    • Minimum 3 years Customer Service or Credit and Collections experience
    • Proven experience with researching and resolving customer
    • Experience working with data within database environments (Microsoft Access preferred).
    • Process improvement experience preferred.
    • Experience working in a regulated industry such as medical device or healthcare strongly preferred.

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