Bausch Health

  • Customer Relations Associate

    Location US-NY-Rochester
    Job ID
    12419
    Category
    Customer Service
    Pos. Type
    Full Time
  • Overview

    Work schedule:  Monday - Friday; 11:30 am - 8:00 pm

     

    This position is responsible for providing customers with prompt, courteous, efficient, high quality service in the areas of order fulfillment and problem resolution to ensure a positive customer experience.

    Responsibilities

    • Handles incoming calls by processing orders and providing problem resolution.
    • Responds to customer inquiries related to shipping, product returns, order tracking, inventory status, pricing,invoice copies, credit card payments and procedural information.
    • Effectively tracks shipments for approved carriers.
    • Utilizes sound judgment in making critical decisions; transfers calls when necessary to ensure complete resolution.
    • Partner with sales personnel to support customer needs
    • Interact with internal company departments and resources to effectively achieve business standards
    • Effectively utilizes knowledge of current policies and procedures within the Customer Resource Center.
    • Effectively uses technology to respond to customers and document required information
    • Demonstrates professional communication skills by presenting business policies, procedures and product information in a logical, concise, clear manner.
    • Supports team concepts and objectives; participates on projects and supports new initiatives-acts as a troubleshooter to identify continuous improvement and process changes.
    • Supports Bausch Health customers.

    Qualifications

    • Very strong verbal communication skills and telephone personality
    • Strong written and organizational skills
    • PC literate, good keyboarding skills
    • Able to multitask and work in a fast-paced environment
    • Quick learner, self-motivated and able to project a positive attitude
    • Has an interest and takes responsibility to build current skill set and gain knowledge
    • Previous customer service experience; degree preferred. 

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